Refund Policy

Effective Date: January 1, 2025

Last Updated: January 26, 2025

1. Overview

At SpeakPro Osaka (Registration No: 72540157), we are committed to providing high-quality professional communication coaching services. We understand that circumstances may change, and this Refund Policy outlines our approach to refunds for various service types. This policy applies to all services purchased through our website bestbravenode.pro or directly from our team.

2. General Refund Principles

Our refund policy is based on the following principles:

• Refunds are evaluated on a case-by-case basis considering timing, service type, and circumstances
• We aim to process all refund requests fairly and promptly
• Refund eligibility depends on when cancellation occurs relative to scheduled services
• Different service types may have different refund terms
• All refund requests must be submitted in writing
• Refunds are issued to the original payment method used for purchase

3. Individual Session Refunds

3.1 Single Session Purchases

For individual coaching sessions:

• 24+ Hours Before Session: Full refund (100%) if cancellation is made at least 24 hours before the scheduled session time
• Less Than 24 Hours: No refund for cancellations made less than 24 hours before the session
• No-Show: No refund if you fail to attend a scheduled session without prior cancellation
• Coach Cancellation: Full refund or complimentary rescheduling if we cancel a session

3.2 Trial or Introductory Sessions

For discounted trial or introductory sessions:

• Refunds are available only if cancellation is made at least 48 hours before the scheduled session
• No refunds for cancellations made less than 48 hours before the session
• These sessions are designed to help you evaluate our services

4. Package and Program Refunds

4.1 Starter Package (3 Sessions)

• Before First Session: Full refund minus 10% administrative fee if cancelled before the first session
• After First Session: Prorated refund based on unused sessions, minus 15% administrative fee and the value of completed sessions
• After Two Sessions: Refund for remaining session minus 20% administrative fee
• After All Sessions Used: No refund available

4.2 Professional Package (8 Sessions)

• Within 7 Days of Purchase: Full refund minus 10% administrative fee if no sessions have been used
• After First Session: Prorated refund for unused sessions minus 15% administrative fee
• After 50% Completion: Prorated refund for unused sessions minus 25% administrative fee
• After 75% Completion: No refund available

4.3 Executive Package (12 Sessions)

• Within 14 Days of Purchase: Full refund minus 10% administrative fee if no sessions have been used
• Before Third Session: Prorated refund minus 15% administrative fee and value of completed sessions
• After 50% Completion: Prorated refund minus 30% administrative fee
• After 75% Completion: No refund available

5. Special Circumstances

5.1 Medical or Emergency Situations

We recognize that unexpected medical emergencies or serious life events may prevent completion of services. In such cases:

• Documentation (medical certificate, official notice, etc.) must be provided
• Requests will be reviewed on a case-by-case basis
• We may offer extended access to unused sessions rather than refunds
• Partial refunds may be approved at our discretion
• Administrative fees may be waived in genuine hardship situations

5.2 Service Quality Issues

If you are dissatisfied with service quality:

• Contact us immediately to discuss concerns
• We will work to resolve issues through alternative coaching arrangements
• If issues cannot be resolved, partial refunds may be considered
• Document specific concerns in writing for review
• Refund decisions are made at our discretion based on circumstances

6. Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• Digital materials and downloadable content once accessed
• Recorded session videos or audio files once delivered
• Written feedback and assessment reports once provided
• Administrative and processing fees
• Group workshop fees after the workshop has commenced
• Customized materials created specifically for your sessions
• Services marked as "non-refundable" at time of purchase

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, follow these steps:

1. Submit Written Request: Email [email protected] with "Refund Request" in the subject line
2. Include Required Information:
   • Your full name and contact information
   • Order or booking confirmation number
   • Service(s) purchased and date of purchase
   • Reason for refund request
   • Supporting documentation if applicable
3. Await Response: We will acknowledge your request within 2 business days
4. Review Process: Your request will be reviewed within 5-7 business days
5. Decision Notification: You will receive written notification of our decision

7.2 Refund Processing Timeline

Stage	Timeline
Initial Acknowledgment	Within 2 business days
Review and Decision	5-7 business days
Refund Processing (if approved)	7-14 business days
Bank Processing Time	3-10 business days (varies by financial institution)

8. Refund Methods

Approved refunds will be processed as follows:

• Credit/Debit Card: Refunded to the original card used for purchase
• Bank Transfer: Transferred to the account from which payment was received
• Alternative Methods: Discussed on a case-by-case basis if original method is unavailable

Refunds are issued in the original currency of purchase. Currency conversion fees, if any, are the responsibility of the purchaser.

9. Disputed Charges and Chargebacks

If you dispute a charge with your financial institution before contacting us:

• We will provide documentation of services rendered to your bank
• Your account access may be suspended pending resolution
• Chargeback fees may be deducted from any applicable refund
• We encourage direct contact with us before initiating chargebacks
• Frivolous chargebacks may result in permanent service denial

10. Rescheduling as an Alternative

Instead of requesting a refund, consider rescheduling:

• Sessions can typically be rescheduled without penalty with 24 hours notice
• Package sessions remain valid for the duration specified at purchase
• Extended validity periods may be granted in special circumstances
• Rescheduling maintains your investment while providing flexibility

11. Partial Service Completion

For packages where some sessions have been completed:

• Refunds are calculated based on unused sessions at standard individual session rates
• Package discounts are not applied to completed sessions when calculating refunds
• Administrative fees apply to partial refunds
• Completed sessions are valued at their full individual price

12. Force Majeure

In cases of force majeure (events beyond reasonable control including natural disasters, pandemics, government actions, etc.):

• Services may be suspended or cancelled without liability
• Alternative delivery methods (e.g., online sessions) may be offered
• Session credits or extended validity periods will be provided
• Refunds will be considered on a case-by-case basis
• We will work with clients to find fair solutions

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Apply to services purchased after the change date
• Not affect services already purchased under previous terms
• Be communicated to active clients via email when material changes occur

14. Exceptions and Discretionary Refunds

While this policy outlines standard procedures, we recognize that unique situations may arise. We reserve the right to:

• Make exceptions to this policy at our sole discretion
• Offer alternative solutions such as credits or complimentary sessions
• Deny refund requests that do not meet policy criteria
• Request additional information before making refund decisions

15. Contact Information for Refund Requests

16. Acknowledgment and Agreement

By purchasing services from SpeakPro Osaka, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms and Conditions and is legally binding. If you do not agree with this policy, please do not purchase our services.